Depends to the receiving address. Please check the rates in the Payment & Delivery section.
To which countries do you ship and how long does the shipping take?
Please discover all destinations in our Shipping & Payment section. Incoming orders are processed within 48 hours on weekdays and will be dispatched immediately. Our standard shipping within the EU takes a total of 2 to 5 working days, outside the EU shipping takes 6 to 8 working days. For any country, which is not listed, you have the possibility to contact us.
What are the accepted payment methods?
We currently accept payments by PayPal, Sofort and giropay.
Do I have to pay international taxes and duties?
When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price. When ordering outside EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift. Customs policies vary from country to country - please contact your local customs office for further information. Note that sometimes custom agents may delay delivery of some packages.
Can I change my delivery address?
If the order is not processed yet, you can mail us the new address.
Can I return Sale items?
All Sale items are final sale and cannot be returned.
What are your policies on insurance and fraud?
All shipping services used provide a tracking number and full insurance. Your shipment is secured up to a value of goods until 600 €. The insurance is released and the responsibility passes to you when the parcel service receives a signature. This includes the signature of a third party. An order is considered fulfilled at the time parcel service receives a signature. Halberg reserves the right to cancel any order flagged by our fraud assessment software as a potential fraud.
How do I know I can order safely?
Your payment information is encrypted and protected with the highest security standards to transmit it securely.
Can I return a product I don’t like?
Yes, all items except Sale items can be returned at your own expense if they have not been used. Please contact our customer service if you would like to return an item. Upon return the goods will be inspected and a refund made within 14 days (excluding original delivery charge). All goods returned must be as new, unused and in their original packaging with all labels and hangtags. Please remember Returns harm the environment and are expensive. In the past, this caused an increase in shipping cost for all customers.
How is your return policy
Items can only be returned at your own expense if all of the below applies the product is new and unused the product is being returned in the original packing, the packaging must not be damaged all labels and hangtags are still attached to this product Please send the package insured with a delivery service of your choice and at your own expense to
Rahim & Rahim GbR
The goods will be refunded to your account after your return has been processed. Please ensure that you keep the tracking number of the parcel service until you have received the refund.
Can I exchange my product for another one?
We do not offer exchanges. If you don’t like your product and would like to replace by another one, please send back the one you don’t like and place a new order in our store. We will credit you for the returned product as soon as we receive it in the warehouse.
I received the wrong items.
If you have received the wrong items, contact us and specify which products.
How can I claim defective products?
Please directly contact the sale channel you bought your product from (retail store or online store). We can not accept returns which are not bought in our online shop
Are the backpacks water resistent?
Our products are strongly water-repellent and the materials are waterproof. All fabrics are equipped with an laminated foil on the inside from on TPU, PU or PVC. However it is possible that by an extreme flow of water, moisture could get in through seams and zippers. Therefore we speak of “water-repellent” and not “waterproof”. On many items we use water-repellant zippers.
Are your products vegan-friendly?
All items are vegan-friendly. We do not use real leather for our items.
Where can I see Halberg before ordering, I would like to check the quality before buying.
We are about to expanse our partnershops, to provide a live-viewing and an offline buying. Our Store Locator will be online soon to find a store near by.
I would like to sell Halberg items in my shop (online/offline)
For any interests regarding wholesale, please contact email@example.com.